Frequently Asked Questions

YMH Guarantee

YMH is a passionate employer who carefully select and train our team members.

In the unlikely event you are not satisfied, we will work with you to train the helper on the specific task in question or provide your household with another helper.

Simply email help@yourmagichelper.com within 7 days of the shift in question.

YMH Guarantee

YMH is a passionate employer who carefully select and train our team members.

In the unlikely event you are not satisfied, we will work with you to train the helper on the specific task in question or provide your household with another helper.

Simply email help@yourmagichelper.com within 7 days of the shift in question.

Service

Every household is different and so the tasks we undertake for every client is different.

Some homes need help with the kids and extra circular activities, other homes don’t have children and instead need help with running errands, organising quotes, supervising trades, filing, walking the dog or even just dropping shoes to be mended.

Payment

This depends on whether you would like to sign up for a three month Subscription Package or pay the sign up fee and enjoy the benefits of a Pay As You Go (PAYG) Membership.

Subscription Packages

Package A

  • 1 x 2 hours a week
  • $80 ex GST per week
  • Invoiced upfront:  $960 ex GST for 3 months

Package B

  • 2 x 1.5 hours per week
  • $110 ex GST per week
  • Invoiced upfront:  $1320 ex GST for 3 months

Package C

  • 2 x 3 hours per week
  • $220 ex GST per week
  • Invoiced upfront:  $2640 ex GST for 3 months

Pay As You Go (PAYG) Membership

  • Sign up fee of $90 ex GST
  • Minimum 2 hour visit per booking
  • Per hour is charged at $50 ex GST
  • Service paid for online to secure the booking
  • 2 days business notice required

Customer Service

Yes.  All helpers are trained in YMH systems and procedures.  We also share information from the briefing form which is filled in by every client and includes important information such as (some examples):

  • How to get the most from your helper
  • Tasks you would like us to do
  • Instructions of where items are kept
  • Dos and don’ts of being in your home
  • How to access your home
  • Names of family members